:root{color-scheme:light;--page: #e9ebf1;--canvas: #f7f8fb;--surface: #ffffff;--surface-2: #f2f4f9;--surface-3: #e9ecf4;--line: rgba(20, 22, 34, .11);--fg: #101218;--fg2: #464d5b;--fg3: #5a6270;--accent: #2559c9;--accent-h: #1e4aa8;--accent-soft: rgba(37, 89, 201, .1);--link: #2559c9;--red: #b91c1c;--green: #16a34a;--on-solid: #ffffff;--elev: 0 1px 2px rgba(20, 24, 40, .06), 0 8px 24px rgba(20, 24, 40, .1);--lbl-gold-bg: #fef3c7;--lbl-gold-fg: #854d0e;--lbl-red-bg: #fee2e2;--lbl-red-fg: #b91c1c}@media(prefers-color-scheme:dark){:root{color-scheme:dark;--page: #08090c;--canvas: #0e1015;--surface: #171b23;--surface-2: #1e222c;--surface-3: #262b37;--line: rgba(255, 255, 255, .085);--fg: #f7f8fb;--fg2: #b7bec9;--fg3: #949daf;--accent: #2f6ae0;--accent-h: #356fce;--accent-soft: rgba(47, 106, 224, .16);--link: #7aa8f5;--red: #f2555a;--green: #3ecf8e;--elev: 0 1px 2px rgba(0, 0, 0, .4), 0 8px 24px rgba(0, 0, 0, .28);--lbl-gold-bg: rgba(251, 191, 36, .14);--lbl-gold-fg: #fbbf24;--lbl-red-bg: rgba(242, 85, 90, .12);--lbl-red-fg: #f4a9ac}}*,*:before,*:after{box-sizing:border-box}body{margin:0;background:var(--canvas);color:var(--fg);font:13.5px/1.5 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}button{font:inherit;color:inherit}.muted{color:var(--fg3)}.pad{padding:16px}.ic{width:20px;height:20px}.app{display:flex;height:100dvh;overflow:hidden}.rail{flex:none;width:64px;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--surface)}.railhead{height:56px;display:flex;align-items:center;justify-content:center}.brandlogo{width:28px;height:28px;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;background:var(--accent);color:var(--accent-fg, #fff);font-weight:700;font-size:14px}.railbody{flex:1;display:flex;flex-direction:column;padding:4px 0}.railfoot{flex:none;display:flex;flex-direction:column;gap:2px;padding:8px 0 10px;border-top:1px solid var(--line)}.railitem{width:100%;border:0;background:transparent;text-decoration:none;height:56px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;color:var(--fg2);cursor:pointer;border-radius:12px;padding:0}.railitem .ic{width:20px;height:20px;color:var(--fg3)}.railitem .rl{font-size:12px;line-height:12px;font-weight:500;letter-spacing:-.02em;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.railitem:hover{background:var(--surface-2)}.railitem[aria-current=page]{background:var(--accent-soft);color:var(--fg);font-weight:600}.railitem[aria-current=page] .ic{color:var(--link)}.me{width:32px;height:32px;margin:6px auto 0;border:0;border-radius:50%;background:var(--accent);color:#fff;font-weight:650;cursor:pointer}.drawerbtn,.navdrawer{display:none}.work{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--canvas)}.screen{flex:1;min-height:0;display:flex;flex-direction:column}.screentitle{height:48px;flex:none;display:flex;align-items:center;gap:10px;padding:0 16px;border-bottom:1px solid var(--line);background:var(--surface)}.screentitle h2{margin:0;font-size:16px;font-weight:650;letter-spacing:-.01em}.listsearch{flex:1 1 200px;min-width:0;max-width:380px;height:32px;display:flex;align-items:center;gap:8px;padding:0 10px;border-radius:10px;background:var(--surface-2);color:var(--fg3)}.listsearch input{flex:1;min-width:0;border:0;background:transparent;color:var(--fg);font:inherit;font-size:12.5px;outline:none}.listsearch .ic{width:16px;height:16px}.btn{height:36px;padding:0 12px;border-radius:10px;cursor:pointer;border:1px solid var(--line);background:var(--surface);color:var(--fg);white-space:nowrap}.btn.primary{background:var(--accent);border-color:transparent;color:#fff;font-weight:600}.tickets{flex-direction:row;min-height:0}.ticketlist{flex:none;width:380px;min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--canvas)}.vband{flex:none;display:flex;gap:4px;padding:10px 12px;overflow-x:auto;border-bottom:1px solid var(--line);background:var(--surface);scrollbar-width:none}.vband::-webkit-scrollbar{display:none}.vchip{flex:none;height:28px;padding:0 10px;border-radius:999px;cursor:pointer;border:1px solid transparent;background:transparent;color:var(--fg2);font-size:12px;white-space:nowrap}.vchip .n{color:var(--fg3);margin-left:4px}.vchip.on{background:var(--accent-soft);border-color:transparent;color:var(--fg);font-weight:600}.vchip.on .n{color:var(--fg2)}.cards{flex:1;min-height:0;overflow-y:auto;padding:10px;display:flex;flex-direction:column;gap:8px}.tcard{background:var(--surface);border:1px solid var(--line);border-radius:12px}.tcard.open{box-shadow:inset 3px 0 0 var(--accent)}.tcard .cbody{width:100%;text-align:left;border:0;background:transparent;cursor:pointer;display:flex;flex-direction:column;gap:8px;padding:12px}.crow1{display:flex;align-items:center;gap:8px}.status{flex:none;font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--surface-3);color:var(--fg2)}.status--escalated{background:var(--lbl-red-bg);color:var(--lbl-red-fg)}.status--open{background:var(--accent-soft);color:var(--accent)}.subj{font-weight:600;font-size:13.5px;letter-spacing:-.01em}.tid{color:var(--fg3);font-weight:500}.crow2{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:12px;color:var(--fg3)}.tav{width:20px;height:20px;border-radius:50%;flex:none;background:var(--accent);color:#fff;font-size:12px;font-weight:600;display:inline-flex;align-items:center;justify-content:center}.who{color:var(--fg2);font-weight:550}.lbl{font-size:12px;padding:1px 6px;border-radius:6px;font-weight:600}.lbl--gold{background:var(--lbl-gold-bg);color:var(--lbl-gold-fg)}.lbl--red{background:var(--lbl-red-bg);color:var(--lbl-red-fg)}.meta{font-size:12px}.crow3{display:flex;align-items:center;gap:12px;font-size:12px;color:var(--fg3)}.prio{display:inline-flex;align-items:center;gap:6px}.prio:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--fg3)}.prio--high:before{background:#ea580c}.prio--urgent:before,.prio--critical:before{background:var(--red)}.prio--low:before{background:var(--green)}.assignee:before{content:"·";margin-right:6px}.ticketpane{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--surface)}.ticketpane.empty{align-items:center;justify-content:center;color:var(--fg3)}.tickethead{height:48px;flex:none;display:flex;align-items:center;gap:8px;padding:0 12px;border-bottom:1px solid var(--line)}.tickethead .spacer{flex:1}.iconb{width:32px;height:32px;border:0;border-radius:8px;background:transparent;color:var(--fg2);cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.backbtn{display:none}.ticketbody{flex:1;min-height:0;overflow-y:auto;padding:16px}.ticketbody h1{margin:0 0 8px;font-size:18px;letter-spacing:-.015em}.badges{margin-bottom:8px}.bd{font-size:12px;font-weight:600;color:var(--accent);background:var(--accent-soft);padding:2px 8px;border-radius:999px}.requester{display:flex;align-items:center;gap:8px;margin:0 0 12px;font-size:12.5px;color:var(--fg2)}.props{display:flex;flex-wrap:wrap;gap:6px 8px;margin-bottom:16px}.prop{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:8px;background:var(--surface-2);font-size:12px}.prop .k{color:var(--fg3)}.prop .v{font-weight:600}.thread{display:flex;flex-direction:column;gap:12px}.msg{background:var(--surface-2);border-radius:10px;padding:10px 12px}.msg header{display:flex;align-items:center;gap:6px;font-size:12px;margin-bottom:6px}.msg p{margin:0;font-size:13px;line-height:1.55}.dock{flex:none;height:48px;display:flex;align-items:center;padding:0 12px;border-top:1px solid var(--line);font-size:12px}.empty{padding:40px 20px;text-align:center;color:var(--fg2)}.empty p{max-width:460px;margin:0 auto 8px}@media(max-width:960px){.rail{display:none}.drawerbtn{display:inline-flex;position:fixed;left:10px;top:8px;z-index:60;width:44px;height:44px;align-items:center;justify-content:center;border:0;border-radius:10px;background:transparent;color:var(--fg2)}.screentitle{padding-left:56px}.ticketlist{width:100%;border-right:0}.ticketpane,.tickets[data-pane=ticket] .ticketlist{display:none}.tickets[data-pane=ticket] .ticketpane{display:flex}.backbtn{display:inline-flex}.navdrawer{position:fixed;inset:0 auto 0 0;width:280px;z-index:70;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;transform:translate(-101%);transition:transform .2s ease,visibility 0s linear .2s;visibility:hidden}.navdrawer.open{transform:none;visibility:visible;transition:transform .2s ease,visibility 0s linear 0s}.navdrawer .rail{display:flex;flex:1;width:100%;border:0}.navdrawer .rail .rl{font-size:13px}.drawerhead{height:56px;flex:none;display:flex;align-items:center;gap:10px;padding:0 12px;border-bottom:1px solid var(--line);font-weight:650}.drawerclose{margin-left:auto;width:44px;height:44px;border:0;background:transparent;cursor:pointer;color:var(--fg2)}.drawerscrim{position:fixed;inset:0;z-index:65;background:#1416228c}}@media(max-width:700px){.screentitle{height:auto;min-height:48px;flex-wrap:wrap;padding:8px 10px 8px 56px}.screentitle h2{order:1}.screentitle .btn.primary{order:2;margin-left:auto;width:44px;height:44px;padding:0;font-size:0}.screentitle .btn.primary:before{content:"+";font-size:20px}.listsearch{order:3;flex:1 1 100%;height:44px;max-width:none}.vchip{height:44px;padding:0 12px}.tcard .cbody{padding:12px}.tickethead{height:52px}.btn{height:44px}.iconb,.backbtn{width:44px;height:44px}}